Terms + Conditions
The most important thing for us is that you have a fun and memorable stay at Casa Verde. Conditional on confirming your reservation is your acknowledgement that you have read and agree with our terms and conditions below.
Rates
The advertised rates at Casa Verde are per room, per night, based on double occupancy, and the price as agreed when reservation confirmation is accepted, is guaranteed. There is a 19% tax on top of the advertised rate.
Single occupancy rates are not available.
Our rooms are subject to availability and while every effort is made to ensure you are given the room of your choice, we reserve the right to withdraw the availability of any room without notice at any time. Under such circumstances, we will offer you an alternative room without penalty to us.
We will always advise you as soon as possible if a change to your reservation or a cancellation of your reservation is necessary and Casa Verde will offer you a refund in this circumstance.
Casa Verde will not be liable for any losses, expenses or costs incurred by you as a result of us having to change or cancel your reservation.
'Special Offers' we make from time to time, may be changed or withdrawn without notice, and any time limits made with those offers cannot be extended
Deposits and Settlement
All of our guests arrive paid in full. If you are booking more than 6 months in advance, we take 50% as a deposit and the remaining 50% 1 month prior to your arrival. If you are booking less than 6 months in advance, we take 100% of the fee upon booking.
Please see our cancellation policy (below) for multi-room reservations
Non-arrivals
Non-arrivals (also known as 'no shows') will be charged the entire cost of the stay, i.e. each room for each night booked.
Losses and Damages
While accidents can happen, you agree that you will pay for any damages howsoever caused, by you or any of your party.
We would hope that damages would be brought to our attention first, but we reserve the right to charge your credit or debit card for any damages including those discovered immediately after your departure.
We reserve the right to charge your credit or debit card for the loss of any items from your guest room during your stay and/or for any items which are discovered missing immediately after your departure.
Smoking Policy
All rooms including guest rooms are strictly non-smoking, including e-cigarettes.
Deep-cleaning costs will be incurred if you or your guest(s) choose to smoke anywhere indoors at Casa Verde, and we reserve the right to charge your credit or debit card for these cleaning
costs at the prevailing rate.
Smoking is not permitted under the palapas. If you are smoking on the property outside, please be mindful of other guests and dispose of your cigarette butts safely.
Late Check-out
Our usual check-out time is 11am, however we are happy to accommodate a later check-out if bookings allow. Please check with us one day prior to your departure.
Keys
On arrival, we provide a set of keys to your room for the duration of your stay. We would be very grateful if you would look after your keys as if they were your own.
You agree not to copy these keys and they remain the property of Casa Verde at all times
Should they be lost or stolen, please inform us immediately. Casa Verde cannot be held responsible for any loss or damage to guests' belongings should any unauthorised person gain because of lost or stolen keys.
On departure, please leave your keys in your room.
Unruly behaviour
The owners, members of staff, fellow guests and visitors have the right to feel safe and unthreatened at Casa Verde.
We will not tolerate noisy or unruly behaviour, particularly behaviour which may be considered dangerous to life or property.
No refunds will be given, nor can we pay costs expenses or return travel fares for this curtailment.
Pets
Dogs are welcome at Casa Verde, providing they are friendly and under control but we reserve the right to refuse dogs if the situation requires it.
Our pet fee is $10 usd per night. Please advise when booking your stay if you will be bringing a dog.
All dog owners must take responsibility to pick up after their dogs.
Liability
Guests are fully aware of risks and hazards connected with being on the premises and fully aware that there may be risks and hazards unknown to them connected with being on the premises.
Guests voluntarily assume full responsibility for any risks of loss, property damage or personal injury, including death, that may be sustained by them, or any loss or damage to property owned by them, as a result of being on the premises, whether caused by their negligence or otherwise.
Casa Verde and our employees shall not be liable for any damages caused mentally or physically as a result of, or in connection with:
Any delays or cancellations. In the event of a traveler becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the traveler’s responsibility.
Casa Verde shall not liable for any damages caused mentally or physically as a result of, or in connection with the change or cancellation on any of the services or special promotions advertised or promoted by any means. There are no refunds or credits issued for early checkouts.
There are no refunds or credits issued due to bad weather, tropical storms or hurricanes; including any inconvenience or complication caused by a hurricane’s direct hit, near miss, or significant threat of a hurricane strike. Hurricanes are unpredictable by nature. Please take out Travel Insurance to protect against these and other types of unforeseen events.
Monetary crises, social unrest, political or labor problems, economic changes, electrical outages due to weather, mechanical maintenance or construction difficulties, for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of Nature (hurricanes, mudslides, earthquakes), flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or weather conditions, diseases or epidemics/pandemics, novel or unexpected conditions and local laws.
Absence of travel documents, visas, passports, health certificates where required. Casa Verde is not responsible for advisement of travel and entry requirements.
Loss of items that are not secured in the hotel safe, or for losses incurred when rooms are not locked. Please take out travel insurance. Casa Verde is not liable for any other costs, evacuation or inconveniences caused by a tropical storm or hurricane or other catastrophic event.